Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
Each support request you submit to us will be dealt with within maximum 60 minutes. If your support ticket or email calls for additional assistance from a system administrator, we’ll without delay forward it and leave a note to notify you that your case is being examined. If you order our Managed Services package, all of the server management tasks included there will be completed at a time of your choosing.
A Topflight Client Care Service
Should you require any assistance while using the Web Site Control Panel or with any of the apps that we’ve preinstalled on the server for you, do get in touch with our tech support team at any time through the ticketing system. What’s more, should you require help administering your dedicated server, you can order the Managed Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup disk space, etcetera.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with a fully detailed knowledgebase, which offers in–depth explanations of its features and functions. Plus, we have made in–depth video tutorials that will further show you how to perform a particular operation or resolve a typically encountered issue. All the how–to articles and the video tutorials are readily reachable from each section of the Web Site Control Panel through the Help and Videos buttons in the top right corner.