A 99.9% Server Uptime
We’ve set up our website hosting system using stable hardware and heavily customized software. Our system administrators have installed a modified version of Security–Enhanced Linux on each of our hosting servers to guarantee maximum security and reliability. We have set up a number of DoS protection appliances in addition to very powerful firewall software to make sure our internal network is impenetrable and secure.
All Linux website hosting service plans come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–hole hardware parts made by Juniper. What’s more, on each single router, we have set up a firewall with an intricate set of rules so as to sift all suspicious requests.
Hence, in each of our datacenters – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not delighted by our web hosting services, or if you think that they are inadequate, or if you decide that you require a Linux VPS servers rather than a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have total control over your domains even when you cancel your hosting account with us.
24/7 Technical Support
If you happen to run a hosting company, your technical support engineers are of foremost importance. This is exactly why we have mindfully selected a highly knowledgeable group of support engineers, each with lots of years of practice behind his back. With their help, we offer 24x7 support with each of our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All support tickets are responded to in less than sixty minutes and our average response time is well under 20 minutes!