Despite the fact that this is not the most importantaspect to recognize a dependable website hosting company from a bad one or a reseller from a real provider, having the option to call and consult with a live person is an indicator that you are not using the services of a one-person firm and that you can get in touch with someone any time you need assistance. The telephone support for website hosting services may range from common to experienced, so the issues which can be resolved with a phone call differ depending on the particular provider. Usually, these issues are simpler and feature billing or 1st level tech issues since more complex matters often need a support ticket where both you and the administrators can follow what is going on with a particular situation. Nevertheless, being able to call your provider will save you lots of time and efforts for the countless small issues that will eventually appear when you manage your website hosting account.

Phone Support in Website Hosting

We believe that having the option to talk with a live consultant is very important, for that reason we have three support lines around the globe (Australia, USA and UK) and you will be able to reach us over the phone for 14 hours every day. If you consider getting one of our Linux website hosting service, for instance, you're able to phone us and learn more about our services before placing your order so as to be sure that we cover all system requirements for your sites. Following the purchase, you will be able to contact us about any sales and / or billing troubles you may experience, or receive any type of general or basic technical information you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will make it easier to track the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

Any time you need additional information for the semi-dedicated hosting service that we provide, you are able to call any of the three support phone lines that we have around the globe - in the U.S.A., the UK and Australia. By doing this, you have the option to check ahead of time whether our solutions will be appropriate for your websites. If you're already our client and you have a semi-dedicated account, you have the option to get in touch with us over the phone for fourteen hours daily about any type of billing or basic issues. For entirely technical issues you can use our ticketing system and communicate with our tech support since someissues just require extra time to be taken care of, still we can help you on the phone with lots of minor tech problems as well, saving you time and efforts.