One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to receive a reply to an email or a trouble ticket. No matter when you contact us, we’ll lend you a helping hand within one hour max with any pre-sales and technical queries that you might have. The fact is, our actual reply time scarcely ever surpasses twenty to thirty minutes. As we’re on duty 24/7/365, you will always obtain assistance in a well-timed fashion and we understand how important this is in the electronic era. Soon after you contact us, we will reply to your enquiries. If you run into any technical predicament, we will deal with it on your behalf, or we’ll supply you with all the necessary information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our truly fast support service. You will get a reply to any support ticket submitted from the web hosting Control Panel or email sent to our customer and tech support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. Often, it takes much less time to examine and solve a problem. We’ll give you more info in case the solution involves something that has to be done on your end. If you contact us during holidays or weekends, the response time will be the same and because of the fact that our support team is available to you 24x7, you will receive swift help for any general, billing or technical issue regardless of what time of day or night it is.