Should you ever experience a problem with your website and be incapable of fixing it yourself, ask the respective hosting company’s support team to help you bring the site back online. A quick solution would be the best-case scenario, but lots of hosting companies answer within 24 hours and even more, particularly if you are doing business with a hosting reseller. Even if the problem can be swiftly resolved, your site may not work correctly or it may not be accessible whatsoever for a lengthy time period, so you may lose potential customers since it is quite unlikely that anybody would be enthusiastic to revisit a website that’s out of order. Therefore, you ought to make sure not only that you can get in touch with your web hosting provider, but also that they can answer and help you in a timely manner. If a software app update doesn’t go as planned or you erase something unintendedly, for example, the website must be fixed promptly so as to avoid prolonged downtime.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to receive a reply to an email or a trouble ticket. No matter when you contact us, we’ll lend you a helping hand within one hour max with any pre-sales and technical queries that you might have. The fact is, our actual reply time scarcely ever surpasses twenty to thirty minutes. As we’re on duty 24/7/365, you will always obtain assistance in a well-timed fashion and we understand how important this is in the electronic era. Soon after you contact us, we will reply to your enquiries. If you run into any technical predicament, we will deal with it on your behalf, or we’ll supply you with all the necessary information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our truly fast support service. You will get a reply to any support ticket submitted from the web hosting Control Panel or email sent to our customer and tech support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. Often, it takes much less time to examine and solve a problem. We’ll give you more info in case the solution involves something that has to be done on your end. If you contact us during holidays or weekends, the response time will be the same and because of the fact that our support team is available to you 24x7, you will receive swift help for any general, billing or technical issue regardless of what time of day or night it is.