If your hosting company provides live chat support, you are able to talk to a representative in real-time and find out useful information or get a problem resolved promptly. The key advantage of using chat compared to calling to consult with a live person is that you will need just a computer with Internet connection, so you won't pay any charges in the event that you're in a different state or country. What's more, it will be much simpler to copy and paste details for example domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the phone. The real-time chat is also a faster option to contact the web hosting company's support crew in comparison to using a ticketing system. What's more, in the event that some situation needs some more time to be resolved, you are able to do something else while you wait for assistance on the live chat, so you won't lose time - something that is not possible if you're on the phone.

Live Chat Support in Website Hosting

Along with the telephone and ticket support, we offer live chat support too. You're able to get in touch with us every single day, including weekends and holidays, and we can give you more information about the Linux website hosting service that we provide in case you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for strictly technical issues you need to open a trouble ticket to our tech support, as such matters require extra time to be dealt with, you may still contact us on our live chat for some technical details. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you plenty of time. Even if our telephone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our prospective and current clients. In case you're thinking about a new hosting account, you will be able to chat in real time to one of our representatives and receive more details about our semi-dedicated hosting service so as to select the best package for your websites. In the event that you already own an account with us, we will assist you in a very timely manner with billing, general and 1st level technicalissues. Though in certain cases you'll have to open a ticket as there're situations that cannot be resolved on the live chat, we will help you with lots of standard tasks, like installing an e-mail account in an e-mail client or forwarding one domain to another one. This way, you will get prompt support and you will save a lot of time.