Live Chat Support in Website Hosting
Along with the telephone and ticket support, we offer live chat support too. You're able to get in touch with us every single day, including weekends and holidays, and we can give you more information about the Linux website hosting service that we provide in case you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for strictly technical issues you need to open a trouble ticket to our tech support, as such matters require extra time to be dealt with, you may still contact us on our live chat for some technical details. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you plenty of time. Even if our telephone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all our prospective and current clients. In case you're thinking about a new hosting account, you will be able to chat in real time to one of our representatives and receive more details about our semi-dedicated hosting service so as to select the best package for your websites. In the event that you already own an account with us, we will assist you in a very timely manner with billing, general and 1st level technicalissues. Though in certain cases you'll have to open a ticket as there're situations that cannot be resolved on the live chat, we will help you with lots of standard tasks, like installing an e-mail account in an e-mail client or forwarding one domain to another one. This way, you will get prompt support and you will save a lot of time.