If you have purchased a web hosting package and you’ve got certain enquiries with regards to a particular feature/function, or in case you’ve encountered some issue and you require assistance, you should be able to get in touch with the respective customer support staff. All hosting providers use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because of the fact that the very best way to handle an issue most often is to open a ticket. This kind of correspondence renders the replies sent by both sides simple to follow and enables the client service team members to escalate the issue in case, for instance, an administrator has to interfere. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll need to use at least 2 separate accounts to contact the customer service staff and to actually administer the hosting space. Constantly signing in and out of different accounts can be a headache, not to mention the fact that it requires a very long time for most hosting companies to process ticket requests.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our Linux website hosting service is not separate from the web hosting account. It is part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any moment with just several clicks of the mouse, without having to log out of your hosting account. The ticketing system includes a quick-search field, which will help you find practically any trouble ticket that you’ve opened in the past, in case you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to resolve a particular problem even before you actually post a ticket. The ticket response time is maximum one hour, which goes to say that you can receive timely assistance at any time and if our support team suggests that you should do something inside your account, you can do it instantly without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more efficient to manage everything from a single location, which is the reason why we have integrated a ticketing system into the custom-created Hepsia hosting Control Panel, which is available with each and every semi-dedicated server package. This will allow you to manage the correspondence with our help desk support team together with your semi-dedicated server, which goes to say that you will not have to memorize an additional user name for a separate interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than a few clicks of the mouse while you are browsing the content within your semi-dedicated account. Plus, you can go through older tickets using a smart search function or take a look at applicable FAQ articles, which contain solutions to common issues. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being just sixty minutes, so there’ll always be someone to help you.