The availability of the customer and technical support that a website hosting company offers will tell you a lot for the services they supply as well. When you can use just email messages or tickets, you have most likely come across a reseller and not the actual web hosting supplier. If this is the case, you'll probably have to wait for a few days so as to get a problem resolved as your reseller may not be checking their communication regularly or they may have to consult with the real hosting company for further help. When the provider provides you with various ways of communication with quick response time available at any time, they are almost certainly the top provider, not a reseller. So you'll receive well-timed assistance and top-notch support since they will have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally much better to contact your web hosting company directly through your favourite way of communication.

24/7 Customer Support in Website Hosting

All our Linux website hosting service include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting services well before you make a purchase or you are a current client and you have any kind of question or a problem, you will be able to contact us any time, which includes holidays and weekends. We have many channels to contact us - several phone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more complex matters or any matters which require extra time to research and handle. Unlike various other website hosting providers, our trouble tickets feature a warranted maximum reply time of only one hour, thus regardless of what your problem is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you can take advantage of our 24/7 support services even on public holidays. All of your web sites will be available all the time and so will we. With plenty of contact options, you're able to pick the most convenient method to contact us and learn more about our solutions in case you do not have an account yet, or get support in case you are already among our customers. You're able to phone us, have a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature 1-hour answer time warranty, although it rarely takes more than 20 minutes to receive assistance irrespective of the complexity of the trouble. With our customer and technical support services, we'll be there for you whenever you need us, not a few days afterwards.

24/7 Customer Support in VPS Servers

In case you obtain a VPS server from us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find several local phone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. If you are a current customer and you require help with some technical issue which requires additional time to analyze or resolve, you are able to open a ticket from your billing account or you'll be able to send an e-mail message and we will take care of the issue and send you a reply within one hour. The response time is guaranteed 24/7, including holidays and weekends, still for the vast majority of issues it takes no more than 30 minutes to get support. Our support service covers your VPS as well as all the pre-installed software it comes with, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we supply come with 24/7 support through various means of communication and with a one-hour max response time guarantee. If you want to find out more about the packages or you have various billing or general questions, you will be able to call one of the local numbers that we have around the globe or you could use our live chat support and consult with a live representative. For entirely tech problems which need assistance from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, as all these channels are more appropriate to monitor a given problem. The answer time for them rarely is more than 30 minutes, therefore you can forget about waiting for an entire day so as to receive help. Our support service is available for all of the server-related issues, including the pre-installed software. When you need help with third-party apps, you may consider obtaining the Managed Services upgrade that we offer for all the packages.